My meetings stopped appearing (Microsoft Office 365)

How to re-authorize Meeting Room 365 access to Microsoft 365 (if expired or revoked)

You may have received a message from Meeting Room 365, similar to the one below, or noticed that Office 365 meetings no longer appear on your display.

This is an automated message from Meeting Room 365.

We're getting an error response from a Microsoft API being accessed to support your Meeting Room 365 display.

This can be caused by a number of factors, however, the issue is that Office 365 no longer believes Meeting Room 365 has access to read your calendar.

Re-authorize Meeting Room 365

You can resolve this issue by re-authorizing Meeting Room 365 for access to Microsoft 365 via the admin portal. Open your Display and select Fix Connection.

Click Fix Connection and when you're returned, it should give you your display key.

That should resolve the issue. Let us know if you run into any issues.

Updated on: 11/03/2026