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Use a Service User instead of Direct Sign in (Office 365)

Use a Service User instead of Direct Sign in (Office 365)


Use a single service-user account to access your displays, instead of directly signing into each display.


For larger deployments, or in some environments, it may make more sense to use a single service-user account to provide Meeting Room 365 access to your meeting room displays, as opposed to signing in to each account individually.


This guide will cover the steps to setting up a new display, connected to Office 365, via a Service User Account.


Sign in to Meeting Room 365


You can sign in via any method. You do not have to sign in to Meeting Room 365 as the service user.


Select "Add Office 365 Meeting Room Display"





Move to the second step





Click "Add a New Service Account"


Select your Service User




You will be redirected back to Meeting Room 365


Select Autodiscover displays


Note: Your service account needs read/write access to your resource mailbox. The fastest way (but not the only way) to do this is to add your service account as a delegate on your resource mailbox


Add your Displays


Add each display by clicking "Create Display".


If you do not yet see your displays, your service user will need to be assigned an admin role which allows listing of resource mailboxes.


Display Provisioned


Your displays are provisioned & ready to use.



You can test it out by visiting https://app.meetingroom365.com/ and entering your display key.


Thanks for reading! Please reach out to support if you run into any issues during initial setup or provisioning.

Updated on: 05/08/2025

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