Articles on: Common Issues

My meetings stopped appearing (Office 365)

My meetings stopped appearing (Office 365)

How to re-authorize MR365 access to Office 365 (if expired or revoked)

You may have received a message from Meeting Room 365, similar to the one below, or noticed that Office 365 meetings no longer appear on your display.

This is an automated message from Meeting Room 365.

We're getting an error response from a Microsoft API being accessed to support your Meeting Room 365 display.

This can be caused by a number of factors, however, the issue is that Office 365 no longer believes Meeting Room 365 has access to read your calendar.

Re-authorize Meeting Room 365

You can resolve this issue by re-authorizing Meeting Room 365 for access to Office 365 via the admin portal.

You can do that by repeating a portion of the setup process, which may have changed since you first set up your displays.

From you can skip directly to the second tab (Connect An Office 365 Account).

Click Sign in with Office 365 and when you're returned, it should give you your display key.

That should resolve the issue. Let us know if you run into any issues.

Updated on: 06/06/2019

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